Privacy Policy

Effective Date: November 25, 2025

NanilaLuxeHair is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website, place an order, or communicate with us. By using our website, you acknowledge and accept the practices outlined below.

Information We Collect

When you interact with NanilaLuxeHair, we may collect personal information such as your name, email address, phone number, and billing or shipping address. We also collect information related to your orders, including the items you purchase, your order history, and your preferences for shipping. Payment information is not stored by NanilaLuxeHair, as all transactions are processed securely through trusted payment providers. Additionally, our website automatically collects technical data such as your IP address, browser type, device information, and the pages you visit. This information helps us enhance the experience you have on our site.

How We Use Your Information

We use the information you provide to process and deliver orders, confirm purchases, and update you about the status of your shipment. Your information also allows us to respond to customer service requests, manage your order history, and support your account if you have one. When you opt in to receive messages, we use your information to share promotions, restocks, and exclusive offers. We also use certain technical information to improve the layout and performance of our website, understand customer behavior, and maintain security against fraud or misuse.

How We Share Your Information

NanilaLuxeHair respects your privacy and never sells or rents your personal information. We only share your information with trusted third parties who help us operate our business. This may include payment processors who securely handle transactions, shipping carriers who deliver your order, marketing platforms if you have opted in to receive updates, and website analytics services that help us understand performance and customer activity. These partners receive only the information necessary to complete their tasks.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your shopping experience. These tools allow us to remember your cart items, recognize returning visitors, and understand how customers navigate the site. Cookies also help us improve website functionality and optimize your browsing experience. You may adjust your browser settings to limit or disable cookies, though certain features of the site may not work correctly if cookies are removed.

Data Security and Retention

We take data security seriously and use standard safeguards to protect your information from unauthorized access or misuse. While no online system can be guaranteed completely secure, we strive to maintain appropriate measures to keep your information protected. We retain your information only as long as necessary to fulfill your orders, provide support, meet legal requirements, or improve our services. Once the information is no longer needed, it is securely deleted or anonymized.

Your Rights

Depending on your location, you may have rights regarding your personal information. These may include the right to access the information we hold about you, request updates or corrections, or ask that your information be deleted. You may also opt out of promotional communications at any time. To exercise any of these rights, please contact us at support@nanilaLuxeHair.com. Our team typically responds within one to two business days.

Children’s Privacy

NanilaLuxeHair does not knowingly collect personal information from children under the age of thirteen. If we discover that such information was collected in error, we will remove it promptly.

International Data Transfers

If you access our website from outside the United States, please be aware that your information may be transferred to and processed in the United States. By using our website, you consent to this transfer.

Changes to This Policy

We may update this Privacy Policy as needed to reflect changes in our practices, legal requirements, or website features. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please reach out to us at support@nanilaLuxeHair.com.